Skip to main content

Troubleshooting

Quick fixes for common issues.

I’ve funded the collateral contract, but I can’t see anything on Lendasat, why?​

  • Your transaction requires at least 1 confirmation on the Bitcoin blockchain. Please double-check the mempool to confirm if that’s the case.
  • The exact amount of Bitcoin must be sent to the collateral funding address.

If you have verified these two points and nothing happens, please contact us via the support channel on our Discord, or by email.

I did not receive my Virtual Card, why?​

If you selected the option for your loan disbursement to be made on a Virtual Card, the borrower will need to send the stable coins to the provider on your behalf.

The payment is made in USDC on the Polygon blockchain network, and 372 confirmations are required, which should take approximately 15 to 20 minutes. If you encounter any issues, please contact us.

I did not receive the right amount of stable coins.​

Please open a dispute and provide the transaction hash.

I did not send the right amount of stable coins to the lender.​

The lender will open a dispute and will require a correction. If you do not send the exact amount, a partial liquidation may be required.

I lost access to the wallet from which I extracted the refund address.​

As long as you have your contract secret, you will be able to change the refund address and receive your collateral on a new wallet after repaying your loan.